Welcome to PartsQuick.com Help

PartsQuick.com is dedicated to providing our customers with the highest level of service and support in the industry. With this in mind, we've made it easier than ever for you to get answers to your questions.

PartsQuick.com Search Help

2. Our web site offers you three ways to search for parts. You can describe what you want by typing in the box at the top of the page. You can drill down to what you want by selecting a year, make, or category. You can start your search on our main search page (and here’s a link). SearchQuick

3. Once you’ve started your search, you can use the Refine bar on the left to narrow your search until you see the exact part you want. Click the picture or description of a part to display detailed part information.

4. We often offer a table of several brands and qualities of parts which fit the same vehicle application. When you see a brand selector table, you can choose the exact part you’d like to buy just by clicking the buy button.

5. If you are careful to fully specify your vehicle when searching, our web site will show you vehicle-specific application information and comments about the parts you find.

Returning Products to PartsQuick.com

It is possible for returns to go to different locations, depending on the type of part and the reason for the return. It is necessary to return the item or items to the correct location and include the return instructions in the original package to receive credit. Returned items must be complete, clean and unused. Please don't paint or alter the part, install the part or throw away the box until you're sure the part you have is the part you need. Please do not write on or alter the box in any way. We cannot issue return credit for parts which have been installed, painted, modified or returned without their original packaging.

Shipping charges are not refundable unless the return is due to our mistake. If you decide you don't want a part, PartsQuick will take the part back, but we can't recover the shipping cost. Refunds typically take 1-2 weeks to be issued. Providing us with a return tracking number will ensure a faster refund. Refunds will be issued in the same form as you paid, (i.e. Credit card payments will receive credit to the same card used to place the order). You will receive email confirmation when the refund has been issued.

Some of the parts PartsQuicks offers for purchase are remanufactured. These types of parts are identified in our catalog as "remanufactured" or "reman."

With parts like alternators and master cylinders, the basic body (a complex, expensive metal casting) usually is extremely durable. But components, such as bushings, seals, etc, can wear out resulting in part to failure. Replacing only the worn components can be very cost-effective, while helping to protect the environment, producing extremely reliable results.

Remanufactured parts usually include a core charge. The core charge is a deposit which the manufacturer charges PartsQuick, and which we pass on to you, to encourage the return of used parts to be remanufactured. You pay the core charge when you place your order. If you return the old part to us, we in turn refund the core charge.

To receive credit from PartQuick, cores (except for complete engines and transmissions) must be returned within six months of the date your order was placed. Complete engine and transmission cores must be returned within two weeks from the date your order is delivered.

Cores must be complete, rebuildable, fit the same vehicle application and be returned in the box the remanufactured part came in. This means the part you send back needs to include whatever components (such as pulleys) came on the remanufactured part. The box helps identify the part and proves to the manufacturer that the core replaces one of their products. Obviously, the core won't be working well (or you wouldn't have replaced it) but it can't be smashed, rusted solid, or otherwise unusable.

Shipping charges on cores are not refundable. Before sending back a core, you'll need to consider if the core deposit is worth the shipping cost. As with any return, before returning a core you must obtain and follow return instructions from our Order Status page or via email at: Cores@PartsQuick.com

PartsQuick.com's Warranty Policy

All PartsQuick.com products carry the full manufacturer's warranty (visit our warranty page for a summary). We sell the most recognized brands in the automotive parts industry, so you can buy with confidence. But like many other retailers, we do not offer any product warranty of our own.

If you install a part and it does not work properly or doesn't last as long as expected, please contact us first, and we'll assist you in making contact with the manufacturer to file a warranty claim. Depending on the nature of the problem, the manufacturer may send a representative to examine your vehicle or ask that the part be returned to the factory for inspection. Be sure to save your PartsQuick.com receipt as proof of purchase.

If you have questions about the warranty on a particular part, please e-mail us at: Warranties@PartsQuick.com

PartsQuick.com's Shipping Policy

Most orders ship within 24 hours. Estimated ship times for non-stock items are listed in the item descriptions in our PartsQuick.com catalog.

PartsQuick.com Shipping charges are calculated using "live “UPS” rates. When a part is added to your "Shopping Cart," change a quantity or your address, the shopping cart automatically recalculates shipping based on weight and the size of your order and your zip code. As you're accumulating your order, the full delivery cost is always shown

• There are instances for some orders where the shipping cost does include more than just the postage you see on the box you receive. Examples include:

• Additional fees charged by our suppliers for shipping special-order items directly to consumers

• Fees in lieu of sales tax assessed by California and a few other states (applies when we don't have a part in stock and we ask our supplier to ship directly to you, and both you and the supplier are in California or another state with this law)

• Costs of inbound shipping from suppliers who will not ship internationally to us before forwarding them on to you (applies only to international or APO/FPO orders of certain low-volume parts)

If any of these situations occur with your order, it will be reflected in the shipping cost you view before you submit the order. Extra charges are never added after the order is submitted. The charges you agree to pay when you enter the order is what you will be charged.
To minimize Parts Quick.com shipping costs:

• Select all your parts from the same manufacturer, if at all possible. This will help ensure your whole order will ship from one location).

• Ship to your place of business, rather than your home as commercial rates are lower.
If you believe the shipping cost on your order is not being calculated correctly, please let us know before you submit the order. If our database contains an incorrect weight for a part, or there is some other problem with our system, we will fix it promptly. These problems are very rare. In most cases, when shipping costs seem high it's because it just costs a lot to transport large, bulky items and to deliver to distant locations.

UPS can take up to 24 hours to update information on their web sites, so please don't worry if tracking results are not available immediately.

If you have any questions regarding PartsQuick.com shipping please contact us at: Shipping@PartsQuick.com.

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